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Does the tag work everywhere?
Yes! The system works worldwide, as long as a smartphone with internet connection is used to scan the QR Code or read the NFC.
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Do I need to download an app?
No. No app is required. Everything is done via an internet browser, with complete simplicity.
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Does the tag need a battery?
No! Our tags contain no battery. The QR Code and NFC chip work without power.
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What if my contact details change?
You can update your pet's information at any time, directly via your customer account. Changes are instant and free.
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Is the electronic chip still necessary?
Yes, the electronic chip remains mandatory in Switzerland and several European countries. Scan My Pet is an intelligent complement that makes reunions faster and accessible to everyone, even without specialized readers.
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Is my data secure?
Absolutely! All your data is hosted in Switzerland and protected according to the highest security standards. You maintain total control over the information shared.
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Is the tag durable?
Yes! Our tags are waterproof, shock-resistant and designed to last, whatever your companion's adventures. They withstand rain, snow, water play and daily wear.
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How long does the tag last?
Our tags are designed to last several years. The QR Code and NFC chip retain their functionality even after intensive use.
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What are the delivery times in Switzerland?
Your orders are shipped from the canton of Vaud by Swiss Post. You will receive your tag within 2 to 5 business days in Switzerland.
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Are there shipping fees?
Shipping fees in Switzerland are free for all orders. We also ship throughout Europe with variable fees depending on destination.
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In what languages can I contact support?
Our team based in French-speaking Switzerland responds in several languages by email at
info@scanmypet.ch. Nous sommes prêts à répondre à tous nos clients européens et nous nous engageons à répondre rapidement à toutes vos questions.
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Are there subscription fees?
No! No subscription is required. You pay once for your tag and the service remains free for life.
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Can the service be suspended?
No. Once your tag is activated, the service remains permanently available, with no hidden fees or time limitations.
